Frequently Asked Questions

Product Information

What is Hygraph AI?

Hygraph AI is an agentic content platform developed by Hygraph, designed to augment content teams with AI agents. These agents help automate, orchestrate, and govern content operations, setting the stage for autonomous content workflows. Hygraph AI offers features such as transforming unstructured inputs into structured content, automating repetitive tasks, orchestrating workflows, and enforcing content governance rules. (Source)

Who is behind Hygraph AI?

Hygraph AI is developed by the Hygraph AI Lab team, which includes Dr. Mario Lenz (Chief Product & Technology Officer), Daniel Winter (Chief Innovation Officer), and Dino Omanovic (Staff Engineer). (Source)

Features & Capabilities

What features does Hygraph AI offer?

Hygraph AI provides several AI-powered features to streamline content operations:

(Source)

How do AI agents in Hygraph AI help content teams?

AI agents in Hygraph AI augment everyday content operations by:

These capabilities help shorten the content lifecycle and accelerate time-to-value. (Source)

Does Hygraph AI support integrations with other tools?

Yes, Hygraph supports a wide range of integrations, including hosting and deployment (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), artificial intelligence (AltText.ai), and more. (Source)

Does Hygraph AI provide an API?

Yes, Hygraph provides a powerful GraphQL API that allows you to fetch and manage content efficiently. (Source)

Where can I find technical documentation for Hygraph AI?

You can access comprehensive technical documentation for Hygraph at https://hygraph.com/docs. This documentation covers everything you need to know about building and deploying projects with Hygraph. (Source)

Use Cases & Benefits

What are the main use cases for Hygraph AI?

Hygraph AI is being developed for use cases such as:

(Source)

Who can benefit from using Hygraph AI?

Hygraph AI is designed for content teams, developers, editors, and organizations seeking to automate and optimize their content operations. It is especially beneficial for businesses aiming to shorten content lifecycles, reduce manual work, and improve collaboration across teams and tools. (Source)

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 Compliant, ISO 27001 Certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection for users. (Source)

What security features does Hygraph offer?

Hygraph provides robust security features including SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. (Source)

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For the most up-to-date details, visit the Hygraph pricing page. (Source)

Support & Implementation

How easy is it to get started with Hygraph AI?

Getting started with Hygraph is straightforward. Users can sign up for a free-forever account and access resources such as documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. (Source, Case Study)

What support and training does Hygraph provide?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. (Source)

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (such as reliance on developers for content updates, outdated tech stacks, and clunky user experiences), financial pains (high operational costs, slow speed-to-market, expensive maintenance, and scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, and cache problems). (Source)

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes legacy tech stacks with a GraphQL-native, API-first architecture, ensures consistent branding across regions, and streamlines workflows to reduce costs and speed up time-to-market. It also simplifies development, streamlines query management, and resolves cache and integration challenges. (Source)

Are there specific KPIs or metrics associated with Hygraph's solutions?

Yes, KPIs include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. (Source)

Customer Success & Proof

Can you share some customer success stories with Hygraph?

Yes, for example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. (Source)

Which industries use Hygraph?

Hygraph is used across industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. (Source)

Who are some of Hygraph's customers?

Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. (Source)

Performance & Technical Requirements

How does Hygraph optimize content delivery performance?

Hygraph emphasizes optimized content delivery performance, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. (Source)

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations
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Built-in AI capabilities to accelerate content velocity

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For Developers

API-performant, structured content built for flexibility and scale

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Content Architecture

Enables teams to model content precisely and deliver efficient fetching of data

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Hygraph's simplicity is its greatest strength. The clear, GraphQL-native approach has made our workload significantly lighter.

Luigi van der Pal

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Senior Software Engineer

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For Marketers

The smarter way to publish content quickly, consistently, and at scale

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Faster editing with an intuitive interface, optimized navigation and workflows

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I was able to publish with minimal support from the technical team. What used to take forever now only takes about two weeks.

Margarita Iovi

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Senior Brand & Campaign Manager

Hygraph Enterprise

Enterprise-grade solutions to scale your content operations

Hygraph feature: Roles & Permission

Roles & Permissions

Mirror your editorial process and internal structure with specific access controls

Hygraph feature: SSO Integration

SSO Integration

Meet secure login requirements with your organization’s SSO, compatible with all industry-standard protocols

Hygraph feature: Security

Security

ISO 27001 certified & SOC 2 Type 2 compliant data centers, with GDPR compliance

Hygraph feature: Audit Logs

Audit Logs

Monitor any changes made through detailed logs, filterable by specific actions

Hygraph feature: Worldwide CDN

Worldwide CDN

Assets accessible via CDN-backed URLs, ensuring fast, global delivery optimized for performance

High velocity teams work with Hygraph

+40

Markets managed

57%

Increase in users with higher session duration

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1 day

to set up campaign from 1 week

2 weeks

to launch in new markets from 2 months

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15%

Higher engagement rate

1/2

Expected page update turnaround time

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Vision Healthcare logo

Hygraph's simplicity is its greatest strength. The clear, GraphQL-native approach has made our workload significantly lighter.

Luigi van der Pal

Luigi van der Pal

Senior Software Engineer

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We are able to easily launch into new markets just by replicating the environments and migrating the content

Maximilian Steudel

Maximilian Steudel

MarTech & Digital Engagement Lead

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We've removed so many blockers - now we focus on building the experience we as well as our customers want.

Patrik Thituson

Patrik Thituson

Software Developer

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Gartner Statement on Hygraph

Highly recommended by leading experts across industries

Very nice CMS for localization and large scale

The user interface is intuitive enough that normal people can use it. The custom app integration is pretty nice.

Sigurður G.

Sigurður G.

Chief Technology Officer

G2

A CMS That Grows with You and For the Organization

Handles large volumes of content and traffic smoothly, ideal for enterprise needs and also for an organization to enhance the requirements for the technology

Ameen A.

Ameen A.

Senior Consultant

G2

Great UI, fast to comprehend and localizeable CMS

The set-up is very clear and therefore easy to understand, it is versatile in adding new content components to upgrade user experience

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Charissa K.

Senior CMS Specialist

G2
Hygraph Voted #1 in Enterprise Usability (3 years in a row)

Voted #1 in Enterprise Usability (3 years in a row)

Powerful CMS solution for complex websites!

The team's support in planning, creating, and maintaining the solution is unparalleled.

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Tom K.

Team Lead, Web Development

G2

Having a great experience using Hygraph with my team

Great customed support - getting answers to my requests very quickly. Ease of use is a another aspect i like - every change I make to Hygraph I can instantly see on the front-end

Anastasija S.

Anastasija S.

Product Content Coordinator

G2
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